Customer Support

Case Management

• Customer Service and Support functionality enables tracking, resolution and reporting of service requests resulting in improved client satisfaction and better customer retention
• Customer service centre permits all support agents to accept incoming service requests, be alerted with upcoming and urgent cases, and share client information across support teams
• Places important client information in the hands of your service agents so they can resolve service request quickly and accurately.

      

Knowledge Base

• GoldMine users can leverage powerful Knowledge Base features to help analyze and resolve customer service issues
• Supports an organizational content structure for all teams to access, as well as, each user can develop their own, individual knowledge base content
• Easily store content in comprehensive file and folder formats, and search knowledge base by keywords, topics and more