Tele-Support HelpDesk

With instant Enquiry Tracking and Real-Time Call Forwarding, Tele-Support Helpdesk will provide the basis of what is an invaluable CRM Helpdesk application. This application integrates directly into ACT! as well as being a stand alone application in it's own right. Features include:

• Contract & Pre-Paid Support Tracking
• User Defined Fields
• Priority Escalation System
• Enquiry Queue Screen
• HOT TIPS Publisher
• Report Writer with Management Reports

This addon can provide the full CRM package  -  marketing / sales / customer care to complete your business process.

Feature Comparison : Tele-Support HelpDesk vs GoldMine 8 PE

The downloadable PDF shows the comparison between Tele-Support HelpDesk version 3.2.1 and GoldMine version 8 PE. This may be used as a guide only. Individual features may change as software continues in the development cycle.

One basic difference is that Tele-Support HelpDesk is an external program that runs outside of GoldMine. GoldMine can be open or closed on the operator's desktop. In either case, data will be read from GoldMine and written back to GoldMine from Tele-Support. There is a possible advantage to this, especially for larger organizations, and that is that you can separate users of each application. GoldMine users may not be the same people who use HelpDesk (and vice versa). Thus, you can manage a helpdesk and customer service operation without giving those operators direct access to your GoldMine data or program.

For a full breakdown please download the PDF file from here